Frequently Asked Questions
- Can you really incorporate my personal preferences into my new hair system—even though you’ve never met me?
Yes, we can! Incorporating your personal preferences into a great hair system is what we’ve been doing for more than 25 years. That’s why we ask you to fill out the simple online profile: to tell us many of the things we need to know to create the right system for you. Then, when you speak with one of our designers on the phone, we get into all the little details that can make aBIGdifference in your satisfaction with your new hair system. Working together, we can get you exactly what you’re looking for.
- What kind of guarantee do I have that I will like your work?
You have the best kind of guarantee available, because we stand behind everything we make. Our number-one priority is to make sure you’re happy with your hair system. If you’re not satisfied with your system—or any product you purchase from us—we promise to do whatever it takes to remedy the issue. (And that includes returning your money, if necessary.)
- How can you charge me so much less than my stylist for a hair system?
You get a great deal because we manufacture our own hair pieces. When you order directly from us, there’s no middle man, so you don’t pay retail.
- Will I need a stylist to cut and style my new system?
That’s up to you. For a small fee ($35), we can cut and style your new hair before we ship it out to you. But we’ve found that most of our clients can wear our already styled units without needing a stylist to give it any finishing touches. We also carry all kinds of hair tape and adhesives that can help keep your hair in tip-top condition. Just ask us to show you how!
- Can you get me a great hair system if I’m in a hurry?
Yes! If you’re in a hurry, one of our pre-made systems is the fastest way to get new hair. Just answer a few questions and send us a sample of your natural hair color so we can make a good match. If you need the unit to have some customized touches like extra gray or highlights, our in-house repair and customization center can take care of that for you in a hurry.
For the past 30 years, our goal has been to make great hair systems for a reasonable price while delivering excellent customer service. We strive every day to meet—and exceed—this goal. If you have any questions that have not been answered on this page, please contact us at your convenience. We’re here for you!